Effective Date: 05-05-2025 

Last Updated: 05-05-2025

 

 At PairUp Matrimony (“we,” “us,” or “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our mobile application and services available on iOS and Android platforms (the “App”). By accessing or using PairUp Matrimony, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our App. 

 

1. Information We Collect

1.1 Information You Provide When you create an account or interact with our App, you may provide the following: 

• Full name 
• Gender 
• Date of birth 
• Mobile number 
• Email address 
• Password (encrypted) 
• Profile photos 
• Education, profession, income (optional) 
• Religion, caste, sub-caste, and other cultural preferences 
• Marital status and personal preferences 
• Bio and other profile details 

1.2 Automatically Collected Information

When you use the App, we may collect: 

• Device information (e.g., model, OS version, device identifiers) 
• IP address 
• App usage data (pages visited, clicks, interaction logs) 
• Crash reports and diagnostics 

 

2. How We Use Your Information 

We use your information to:

• Create and maintain your account
• Display your profile to other users based on your preferences 
• Recommend compatible matches 
• Communicate with you via email, push notifications, or SMS
• Send service updates, feature announcements, and promotional content (opt-out available)
• Improve and personalize the App experience
• Monitor, investigate, and respond to inappropriate use or violations

 

3. Safety Features: Block and Report

To ensure a respectful and secure environment: 

 

3.1 Block Feature 

You can block any user. When a user is blocked :

• They cannot view your profile or contact you.
• You will not see their profile in search or match suggestions.

3.2 Report Feature You can report profiles for issues such as: 

• Harassment or abuse
• Fake profiles or impersonation 
• Inappropriate language, photos, or behavior 
• Scams or fraudulent activity

 Our moderation team reviews all reports. Based on severity, we may take actions such as warnings, suspensions, or account termination.

 

 4. Sharing Your Information

 We do not sell or rent your personal data We may share your information: 

• With other users as per your profile visibility settings
• With trusted third-party vendors (e.g., cloud hosting, analytics) under strict confidentiality agreements 
• To comply with legal obligations or respond to law enforcement 
• To protect our rights or the safety of our users 

 

5. Data Retention

We retain your information: 

• As long as your account is active 
• As necessary for legitimate business purposes 
• To comply with legal obligations

You can delete your account at any time, after which we delete or anonymize your data unless legally required to retain it. 

 

6. Your Rights and Choices

You have the right to: 

• Access and update your profile 
• Block or report abusive users
• Delete your account and request deletion of your data
• Opt-out of marketing emails and notifications
• Revoke app permissions (e.g., location, camera) from your device settings.

To exercise your rights or raise concerns, contact us at info@pairupmatrimony.com. 

 

7. Data Security

 We use industry-standard practices to secure your data, including: 

• SSL encryption
• Secure authentication
• Encrypted storage of sensitive data (e.g., passwords)

However, no system is 100% secure. Use caution when sharing information publicly or with other users. 

 

8. Children’s Privacy

PairUp Matrimony is intended only for users aged 18 and above. We do not knowingly collect information from children. If we become aware of an account belonging to a minor, we will remove it immediately.

 

9. International Users

If you are accessing the app from outside your country of residence, your information may be transferred to and stored in countries where data protection laws may differ. By using our services, you consent to such transfers. 

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of major changes via the app or your registered email. Your continued use of the app after any updates indicates your acceptance of the revised policy. 

 

11. Contact Us

For questions, feedback, or data-related requests, please contact: 

Email: info@pairupmatrimony.com 

Address: Neue Kantstr. 32, 14057 Berlin, Germany

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